Key Terms: 11 Month Direct Purchase Plan

Key Terms:

1) Definitions

1.1 “Customer” means a natural person aged 18 years or above who enrols in the Plan after completing KYC as required by law and by Sadashri jewelkart.
1.2 “Plan” means the 11-month monthly-instalment making-waiver program offered by Sadashri jewelkart under these Terms & Conditions.
1.3 “Enrolment Date” means the calendar date on which the Customer’s first monthly instalment is successfully paid and reconciled by Sadashri jewelkart.
1.4 “Plan Window” means the period from (and including) the Enrolment Date through the 11th monthly Due Date, subject to Clause 3.
1.5 “Due Date” means the monthly calendar date chosen at enrolment on which the instalment falls due each month.
1.6 “Grace Window” means the five (5) days immediately following each Due Date during which a late payment may be accepted as per Clause 3.
1.7 “Waiver” means the promotional waiver of making/setting charges applied against an eligible invoice on successful completion/qualification under Clause 5; it is not cash, legal tender, or interest.

2) Eligibility & Enrolment

2.1 The Plan is open only to Indian residents aged 18+ with a valid mobile number and government-issued ID.
2.2 KYC must be completed as required by applicable laws and store policy; PAN is mandatory where legally required (e.g., invoices ≥ ₹50,000 or other statutory thresholds).
2.3 By enrolling, the Customer confirms the source of funds is lawful, not borrowed from third parties for the purpose of this Plan, and not proceeds of any unlawful activity.
2.4 The Plan is offered only to individuals; entities/HUFs/trusts/NRIs are excluded unless expressly permitted in writing and compliant with law.

3) Tenure, Instalment & Grace

3.1 Tenure: 11 months.
3.2 Monthly instalment amount: Customer-selected in whole amounts of ₹1,000 or higher as permitted by the store at enrolment; once selected, the instalment amount cannot be changed mid-plan.
3.3 Due Date & Grace: The Due Date repeats monthly; a 5-day Grace Window applies each month. Payments beyond the Grace Window are treated as missed for that month.
3.4 Payment modes: UPI / net-banking; standing instructions/autopay recommended. Card/UPI mandates are subject to network rules.
3.5 Autopay failure: If autopay fails thrice during the Plan Window, the mandate may be disabled and the Customer must pay manually; failures/misses may affect eligibility for the Waiver.
3.6 Posting & chargebacks: Payments are credited on bank settlement; instructions near midnight/non-banking days may post next banking day. Any chargeback/reversal voids the affected month until resolved.

4) Pricing & Rate Policy

4.1 No price locks unless specifically offered in writing.
4.2 The final invoice follows redemption-day rates for metal/stone, making/setting (pre-waiver), wastage, certification/hallmark, duties and taxes.
4.3 Indicative making: Any “14% making” shown in illustrations is purely indicative and not a commitment; actual making/setting varies by design, workmanship, karatage, size and complexity.

5) Core Benefit (Waiver)

5.1 Full completion benefit: On successful payment of all 11 instalments, 100% of the making/setting charge on one invoice is waived.
5.2 Scope of waiver: Wastage, metal value, stone value, hallmark/certification, duties and taxes remain payable as per the invoice.
5.3 Single-invoice rule: The Waiver applies only to the making/setting component present on that one invoice; it is not encashable, not transferable, and cannot be split across invoices.

6) Redemption

6.1 Timing: Redemption is permitted after completion of all 11 payments and must be exercised via a single invoice within the store-specified redemption period of [Enter Redemption Window—e.g., 30 days] from the date of the 11th payment.
6.2 Eligible collections: Customer may select from eligible categories listed in Clause 7 subject to stock/design availability and store policy on the day.

7) Eligible Categories & Exclusions

7.1 Eligible:

• Gold jewellery (14K/18K/22K)
• Diamond & gemstone-studded jewellery
• Silver articles
• Bespoke orders (as accepted by store)
• Gold coins (subject to store policy on the day)
  7.2 Exclusions:
• Gift cards/credits
• Items above store threshold as notified by the store on the day
• Services/repairs unless specifically allowed in writing

8) Early Exit (Making-Charge Discount Slabs)

8.1 Early redemption permitted: The Customer may redeem before Month 11; full 100% making waiver requires all 11 payments.
8.2 Early-exit making discount slabs (store policy on redemption day governs):

• Months 1–5: 0% making discount
• Months 6–8: 25% of making
• Months 9–11: 50% of making
• Full 11 months completed: 100% making waiver
  8.3 Prevailing policy & additional terms: Application of slabs and any additional conditions will follow Sadashri jewelkart policy in force on the date of redemption.
  8.4 No cash/notional refund: Balances are maintained notionally towards purchase; cash/notional refunds are not permitted. Exceptional cases, if any, will follow Sadashri jewelkart policy.

9) Payments & Defaults

9.1 Accepted payment modes: UPI / net-banking; standing instructions/autopay recommended.
9.2 Payments made outside the Grace Window may affect eligibility for the full Waiver and may push the Customer into early-exit slabs per Clause 8.
9.3 Cash transactions (if accepted) will comply with Section 269ST of the Income-tax Act, 1961 and any other legal limits; transactions breaching limits may be refused/reversed.
9.4 Sadashri jewelkart may decline or refund any payment that appears to breach law, network rules or store policy.

10) Combining Offers

10.1 May be clubbed with most Sadashri jewelkart promotions unless a specific offer disallows stacking.
10.2 The store may limit stacking/clubbed benefits at its discretion.

11) Multiple Plans & One-Invoice Rule

11.1 Multiple Plans are allowed, subject to KYC and store policy.
11.2 The benefit from this Plan applies to one invoice only and cannot be split; where multiple plans are redeemed together, only one scheme benefit may be applied per invoice unless expressly permitted by store policy.

12) Communications, E-Records & Privacy

12.1 The Customer must keep contact details up to date.
12.2 The Customer consents to receiving plan-related communications via SMS/WhatsApp/phone/email.
12.3 E-records & logs maintained by Sadashri jewelkart (including payment logs, timestamps and account statements) are valid evidence of payments, communications and redemption.
12.4 Digital Personal Data Protection (DPDP) Act, 2023: By enrolling, the Customer consents to processing of personal data for KYC, fraud monitoring, servicing the Plan and legal compliance as per the Store Privacy Notice available at [Enter Privacy Notice URL].

13) Misuse, Fraud & Errors

13.1 On suspected misuse, fraud or system error, Sadashri jewelkart may suspend, freeze, withdraw, or reverse benefits, seek additional KYC, and take appropriate action including reporting to competent authorities.
13.2 Benefits wrongly availed due to error/misrepresentation are recoverable and may be adjusted against future invoices.

14) Amendments, Force Majeure & Disputes

14.1 Sadashri jewelkart may amend, suspend, or withdraw the Plan or benefits with prior public notice where feasible; amendments will not reduce accrued rights for Plans already completed unless required by law.
14.2 Force majeure: Timelines/benefits may be impacted by events beyond reasonable control including acts of God, regulatory actions, banking/network outages, strikes, epidemics, etc.
14.3 Governing law & jurisdiction: These Terms are governed by the laws of India; all disputes are subject to the exclusive jurisdiction of courts/tribunals at [Enter City—e.g., Bengaluru].
14.4 Escalation & Grievance Officer:

• First level: Store Manager, Sadashri jewelkart, [Enter Store Address], [Enter Store Phone], [Enter Store Email]
• Grievance Officer: [Enter Name], [Enter Email], [Enter Phone]. Acknowledge within 48 hours, endeavour to resolve within 7–15 working days.
  14.5 Optional (if you want arbitration): Disputes not resolved through the above may be referred to sole arbitration under the Arbitration and Conciliation Act, 1996; seat and venue: [Enter City]; language: English. [Enter whether this clause is retained or deleted before publishing]

15) Payment Modes & Regulatory Limits

15.1 Accepted payment modes: UPI / net-banking; standing instructions/autopay recommended.
15.2 Cash transactions (if accepted) will comply with Section 269ST of the Income-tax Act, 1961 and any other legal limits; transactions breaching limits may be refused/reversed.

16) AML/KYC Compliance

16.1 The Customer agrees to provide documents/information reasonably required for compliance with Prevention of Money-Laundering Act, 2002 and allied rules/notifications applicable to dealers in precious metals/stones.
16.2 Sadashri jewelkart may decline, suspend or terminate participation if KYC/AML requirements are not met or if risk thresholds are exceeded.

17) Limitation of Liability & Disclaimers

17.1 The Plan is a promotional purchase-assist program, not a deposit, savings or investment scheme; no interest is payable.
17.2 To the maximum extent permitted by law, Sadashri jewelkart’s aggregate liability is limited to the instalments actually received under the Plan and, where applicable, the Waiver strictly as per these Terms.
17.3 Product warranties (if any) are as per manufacturer/certifier terms; normal wear and tear exclusions apply.
17.4 Illustrations in brochures/calculators are indicative/educational; final invoice values depend on live rates, design selection and statutory levies on the billing date.

18) Errors & Corrections

18.1 Sadashri jewelkart may correct typographical/system errors in Plan records and invoices and reverse/adjust any unintended benefits, with notice to the Customer.
18.2 Store records are conclusive evidence of payments/Plan status unless a manifest error is shown.

19) Boilerplate

19.1 Severability: If any provision is found invalid/unenforceable, the remainder will continue in full force.
19.2 No Waiver: Any failure or delay to enforce a provision does not operate as a waiver.
19.3 Assignment: The Customer may not assign/transfer the Plan or benefits.
19.4 Entire Agreement: These Terms together with the enrolment confirmation constitute the entire agreement for the Plan.
19.5 Notices: Public notices may be issued via in-store displays, website/app, SMS/email or social channels as appropriate.

20) Acknowledgement

By enrolling and paying the first instalment, the Customer accepts and agrees to these Terms & Conditions, the Store Privacy Notice ([Enter Privacy Notice URL]), and any operational rules communicated by Sadashri jewelkart from time to time, subject to applicable law.